Privacy policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.
By using this website, you agree to the terms outlined below.
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## 1. INFORMATION WE COLLECT
When you place an order or interact with our store, we may collect the following information:
- Name
- Email address
- Phone number (including WhatsApp number if provided)
- Billing and delivery address
- Order details and purchase history
- Any customization details provided (such as engraving text or sizing requests)
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## 2. HOW WE USE YOUR INFORMATION
Your information is used for the following purposes:
- To process and fulfil your order
- To coordinate delivery and logistics
- To communicate order updates and fulfilment details
- To handle customization requests (including engraving or sizing)
- To provide customer support
- To improve our services and customer experience
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## 3. WHATSAPP AND DIRECT COMMUNICATION
By providing your phone number, you consent to being contacted via WhatsApp or other direct messaging platforms for:
- delivery coordination
- order updates
- fulfilment confirmations
- customer support related to your order
We do not use WhatsApp for unrelated marketing without consent.
## 4. SHARING OF INFORMATION
We do not sell your personal information.
Your data may be shared only when necessary with:
- payment processors
- logistics or courier partners
- sourcing or fulfilment partners involved in completing your order
All third parties are expected to handle your information securely and only for order-related purposes.
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## 5. DATA SECURITY
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
However, no method of transmission over the internet is 100% secure.
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## 6. ORDER CUSTOMISATION DATA
Information provided for custom orders (such as engraving text, sizing, or personal instructions) is used strictly for fulfilment purposes and is stored as part of your order record.
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## 7. MARKETING
We may occasionally send order-related updates or store communications.
You may opt out of non-essential communications at any time.
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## 8. YOUR RIGHTS
Depending on your location, you may have the right to:
- access your personal data
- request corrections
- request deletion (where legally applicable)
To request this, contact us using the details below.
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## 9. DATA RETENTION
We retain order and customer data only as long as necessary for:
- order fulfilment
- legal or accounting requirements
- customer support
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## 10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on this page.
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## 11. CONTACT INFORMATION
If you have any questions about this Privacy Policy, you may contact us at:
Email: lilithxlawson@icloud.com