Terms of service

These Terms & Conditions govern the use of this website and the purchase of products from this store.

By placing an order, you agree to the terms outlined below.

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## 1. CURATED PRODUCTS & SOURCING MODEL

This store operates on a curated and/or sourced fulfilment model. Products may be:
- sourced on demand after purchase,
- curated from third-party suppliers,
- or prepared as part of a limited availability offering.

As a result, availability is not guaranteed until sourcing is confirmed.

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## 2. ORDER ACCEPTANCE

All orders are subject to acceptance and confirmation.

We reserve the right to:
- cancel or refuse any order at our discretion,
- adjust fulfilment timelines based on sourcing or availability,
- request additional information before processing.

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## 3. CUSTOMISATION (VAULT ITEMS)

Some products may include optional or required customisation such as:
- engraving text
- sizing confirmation
- personalisation instructions

It is the customer’s responsibility to provide accurate and complete details at the time of order or immediately after purchase.

If no instructions are provided, items will be processed in standard configuration.

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## 4. ENGRAVING POLICY (IMPORTANT)

All engraved, personalised, or custom-text items are final sale.

- Engraved items cannot be exchanged
- Engraved items cannot be refunded
- Engraved items cannot be cancelled once processing has begun

This is due to the custom nature of production and sourcing.

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## 5. COMMUNICATION

By placing an order, you consent to being contacted via:
- email
- WhatsApp (if provided at checkout)
- or other direct communication channels

WhatsApp may be used for delivery coordination and fulfilment updates.

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## 6. DELIVERY & TIMELINES

Delivery times vary depending on product type and sourcing requirements.

Estimated delivery times are not guaranteed and may be affected by:
- supplier availability
- customisation requests
- logistics conditions

Tracking details will be provided once available.

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## 7. PRICING & PRODUCT VARIATION

Prices may reflect curation, sourcing, and fulfilment handling.

Minor variations in product appearance may occur due to supplier differences or batch sourcing.

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## 8. REFUNDS & CANCELLATIONS

Due to the curated and/or sourced nature of products:

- Orders may not be eligible for cancellation once processing has begun
- Customised or personalised items are strictly non-refundable
- Refunds (if applicable) are issued at our discretion based on fulfilment status

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## 9. LIABILITY

We are not liable for:
- delays caused by third-party suppliers or logistics providers
- incorrect information provided by the customer
- misuse of products after delivery

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## 10. INTELLECTUAL PROPERTY

All branding, concepts, product curation methods, and store content remain the intellectual property of this business and may not be copied, reproduced, or distributed without written permission.

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## 11. AGREEMENT

By completing a purchase on this website, you confirm that:
- you have read and understood these Terms & Conditions
- you agree to be bound by them
- you accept the fulfilment model described above